FAQ

๐Ÿ“Œ FAQ โ€“ We've Got You Covered

๐Ÿ’‡โ€โ™€๏ธ Is the hair 100% human? โ–พ
Yes! We only use 100% Remy human hair โ€“ soft, natural, tangle-free, and reusable.
๐Ÿ“ฆ Where do you ship from? โ–พ
All orders ship from Toronto, Canada.
  • ๐Ÿ‡จ๐Ÿ‡ฆ Canada: 2โ€“5 business days
  • ๐Ÿ‡บ๐Ÿ‡ธ USA: 4โ€“8 business days
  • ๐ŸŒ Rest of the world: Approx. 2โ€“4 weeks
๐ŸŒ Do I have to pay customs duties or import taxes? โ–พ
  • Canada: No.
  • USA: No, all orders are duty paid.
  • Other countries: Local customs may charge duties/taxes, which are the buyerโ€™s responsibility.
๐Ÿ”„ Do you accept returns? โ–พ
Yes, unused and unopened hair can be returned within 7 days.
Buyer is responsible for return postage costs and any loss in value if the item is not returned in its original condition.
๐Ÿ“ฆ Important: Please clearly mark the return package as โ€œReturned Goodsโ€ and declare a value under $20 to avoid import taxes and customs fees. Buyers are responsible for any charges incurred due to incorrect customs declarations.

๐Ÿ‘‰ Contact Us to start a return.

โœ‚๏ธ Can I dye or style the hair? โ–พ
Yes! You can curl, straighten, and dye most colors. For light colors like #613, we donโ€™t recommend bleaching again.
๐Ÿ’ก How long does the hair last? โ–พ
With proper care, 6โ€“12+ months. Treat it like your own hair!
๐Ÿงผ How do I care for the hair? โ–พ
  • Use sulfate-free shampoo
  • Air dry when possible
  • Comb gently from ends to top
  • Keep it moisturized!
๐Ÿง‘๐Ÿค๐Ÿง‘ Is this hair for all genders? โ–พ
Absolutely! Our hair is for anyone who wants to feel confident and beautiful โ€” no matter your gender identity.
โ“ Not sure what to choose? โ–พ
We're happy to help you pick the right hair! ๐Ÿ‘‰ Message Us Now
๐Ÿ”’ Is it safe to pay on your website? โ–พ
Yes, your payment is 100% secure. We use encrypted checkout systems powered by Shopify Payments, Shop Pay, PayPal, and other trusted gateways. Your card details are never stored on our servers, and all transactions are protected by SSL encryption.
๐Ÿ’ฌ Where do I enter my discount code? โ–พ
You can enter your discount code on the checkout page, just before payment. Look for the field labeled โ€œDiscount code or gift cardโ€. Enter WELCOME10 and click Apply to enjoy 10% OFF your first order. ๐ŸŽ